Cantv Activates Whatsapp Service to Report Robberies, Illegal Payments to Technicians or Illegal Sales

The National Telephone Company of Venezuela (Cantv) reported on the recent activation of a new service through WhatsApp (0426-5329171) to report illegal charges for installation or repair of services, theft of materials, and sale of equipment with surcharge.

It’s well known that CANTV, the main telecommunication corporation in Venezuela, nationalized by President Chavez in 2005, currently is experiencing severe service problems, with vast areas in important cities without internet and telephony services. Orinoco Tribune is affected by this reality because the lack of internet and telephony since the end of December 2018 has forced us to do our work using expensive cellular data networks.

The new complaint mechanism was made viral by the Venezuelan Chavista influencer Luigino Bracci who posted it on his twitter account on May the 24th.

#IMPORTANTE CANTV informa que ha activado un nuevo servicio a través de Whatsapp (0426-5329171) para denunciar cobros ilegales por instalación o reparación de servicios, robos de materiales, venta de equipos con sobreprecio, etc https://t.co/E9hMzORgHA #24May #BuenViernes pic.twitter.com/TiqmpxWyOO
— Luigino Bracci Roa (@lubrio) May 24, 2019

This was outlined by the national company on its web portal, in which it explained that damage caused by natural and unfortuitous events, unsolicited changes, as well as other aspects related to service in the communities,will also be reported along the same route.

“In this way, a co-responsibility is established that will allow the company to apply the necessary corrective measures that affect a better provision of the service,” says the text.

President Maduro has raised the issue of the urgent need of improvement in the quality of service providers in Venezuela, but Cantv has not translated this into effective and noticeable changes.

Source URL: La IguanaTV with OT content

Translated by JRE/EF